Social Media and Digital Marketing Hertfordshire

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Our Terms and Conditions


All clients must agree to the terms and conditions here; this is to protect both parties. Where reasonable requests are made, Big Reach Marketing will be very flexible and do everything possible to retain a good relationship with every client. That's why our customers stay with us. If Big Reach Marketing consider a request unreasonable, these terms may be applied strictly. Please give us a call if you have any concerns relating to our terms and conditions.
 
Big Reach Marketing is a trading name of Fluid Studios Ltd.

Contents of Terms and Conditions
1. Acceptance
2. Quotations
3. Charges
4. Payment
5. Advertising Services
6. Social Media Services
7. Copywriting Services
8. Termination
9. Refunds
10. Legal
11. Copyright
12. Indemnity
13. Disclaimer
14. Support
15. General

Terms and Conditions

1. Acceptance
A signed Agreement must be provided by all new Customers at the time of submission of work to Big Reach Marketing, indicating agreement to and acceptance of these Terms and Conditions.  By signing the Agreement, the customer agrees to these Terms and Conditions for any services they request from Big Reach Marketing.  By signing, the customer will also be accepting the quotation provided.

2. Quotations
Quotations will be provided after evaluation of the requirements submitted by the Customer. The charges for services provided by Big Reach Marketing are negotiated prior to commencement of work and are provided on a statement which must be signed by the Customer. Big Reach Marketing may quote separately for or not provide any service that is not specifically stated on the Agreement.

3. Charges
Big Reach Marketing may request an advance payment before work is supplied to the Customer for preview. Such payments are non-refundable except where Big Reach Marketing is unable to deliver on the services stated in the signed agreement.

4. Payment
The Customer may elect to receive either e-mail or hard copy invoices. Invoices are due on receipt. Accounts that remain unpaid fourteen (14) days after the date of invoice may be charged interest at the standard rate. Accounts unpaid fourteen (14) days after the date of invoice may have any services provided by Big Reach Marketing suspended or deactivated. For subscription services that require payment in advance, services will be suspended if payment is not received before the start of the subscription period.  Deactivation can include but is not limited to the removal of published materials and accounts managed by Big Reach Marketing, except where ownership is exclusive to the Customer. Removal of such material does not relieve the Customer of its obligation to pay any outstanding charges assessed to the Customer's account. Cheques returned for insufficient funds are assessed a return charge of £25. Customer's Accounts that remain unpaid fourteen (14) days after the date of invoice, agree to pay Big Reach Marketing reasonable expenses, including legal fees and costs for collection by third-party agencies, incurred by Big Reach Marketing in enforcing these Terms and Conditions.

5. Advertising Services 
Big Reach Marketing is only able to manage advertising that meets the rules of the advertising platform used and UK law.  It is the responsibility of the Customer to ensure any advertising meets these requirements. Big Reach Marketing accepts no responsibility for advertising that is suspended or removed by the advertising platforms, including any delays or loss of business this may cause. Any predicted results from advertising are not guaranteed and advertising services are non-refundable.  Big Reach Marketing will check any content it published for mistakes but it is the responsibility of the Customer to approve the final version. Big Reach Marketing accepts no responsibility for any mistakes in content published but will correct it if possible at the request of the Customer. Customer's details will be provided on request to any company with which Big Reach Marketing has created an account with on behalf of the Customer.  The Customer must cancel any subscriptions for internet marketing services in writing, thirty (30) days in advance.

6. Social Media Services 
Big Reach Marketing only provides a service during open office hours, except where automated processes occur.  Big Reach Marketing accepts no responsibility for actions taken by the Social Media Platforms it works with or any loss of business that results from those actions.  Big Reach Marketing is also not responsible for any user posted content on the Social Media Platforms, including but not limited to, negative reviews. Big Reach Marketing will check any content it publishes for mistakes but it is the responsibility of the Customer to approve the final version. Big Reach Marketing accepts no responsibility for any mistakes in content published but will correct it if possible at the request of the Customer. Customer's details will be provided on request to any company with which Big Reach Marketing has created an account with on behalf of the Customer.  The Customer must cancel any subscriptions for internet marketing services in writing, thirty (30) days in advance.

7. Copywriting Services 
Big Reach Marketing will check any content it creates for mistakes but it is the responsibility of the Customer to approve the final version. Big Reach Marketing accepts no responsibility for any mistakes in any supplied copy.

8. Termination
Termination of services by the Customer must be requested in writing and will be effective on receipt of such notice.  Termination does not relive the Customer of its obligation to pay for services already provided.  Customers who terminate the services during a partially completed project will be charged for the amount completed.  Deposits will not be refunded except at Big Reach Marketing's discretion.  Telephone requests for termination of services will not be honoured.  If hosting has been purchased or a domain name has been registered by Big Reach Marketing in response to a request from the Customer, the Customer must pay these fees even if termination is requested.

9. Refunds
Big Reach Marketing does not provide refunds on any internet marketing services.  Refunds may only be provided by Big Reach Marketing at its own discretion where it is unable to rectify errors in a service that it has directly provided.

10. Legal
Services provided by Big Reach Marketing may be used for lawful purposes only.  Submission, transmission or maintenance of any information or materials in violation of any government regulations is prohibited.  This includes, but is not limited to, material legally judged to be threatening or obscene.  Big Reach Marketing reserves the right to refuse service to the Customer without providing reason or cause.  Big Reach Marketing are not responsible for ensuring the compliance of the Customer's website with UK or any other law, this is the sole responsibility of the Customer.  Any advice offered by Big Reach Marketing concerning the content of the Customer's website should be checked with an independent legal advisor.

11. Copyright and Ownership
The Customer retains the copyright to data, files, graphics and logos provided by the Customer, and grant Big Reach Marketing the rights to publish and use such material in any work commissioned by the Customer.  Copyright of the overall design of any work commissioned by the Customer from Big Reach Marketing will remain with the Customer although Big Reach Marketing retains the right to use elements within the design on other projects, including projects for other customers.  If the customer transfers ownership of any content produced by Big Reach Marketing, they must transfer it under the same license as exists between Big Reach Marketing and the Customer. The Customer must obtain permission and rights to use any information or files that are copyright by a third party; the Customer is further responsible for granting Big Reach Marketing permission and rights for use of the same and agrees to indemnify and hold harmless Big Reach Marketing from any and all claims resulting from the Customer's negligence or inability to obtain proper copyright permissions.

12. Indemnity
The Customer agrees to indemnify and hold harmless Big Reach Marketing from any and all claims resulting from the Customer's illegal or malicious use of Big Reach Marketing's services which cause damage to the Customer or a third party.

13. Disclaimer
Big Reach Marketing makes no warranties of any kind, whether express or implied, for the services it provides except where explicitly stated on the agreement.  Big Reach Marketing also disclaims any warranty of merchantability or fitness for a particular purpose.  Big Reach Marketing will not be responsible for any direct, indirect or consequential damages which may result from the use of its services including loss of data resulting from delays, non-delivery or interruption in service that are beyond its control.

14. Support
Big Reach Marketing will provide a basic level support for the services that it provides.  This support is limited to telephone and e-mail advice and correcting any content mistakes where possible.  Support does not include advice on using advertising or social media platforms, except where the advice is a chargeable service.   No support will be provided for computer technical faults, services that have not been provided by, or platforms that are not managed by Big Reach Marketing.  Big Reach Marketing reserves the right to refuse support to any customer they deem as unreasonable or abusive.

15. General
These Terms and Conditions supersede all previous representations, understandings or agreements and shall prevail notwithstanding any variance with terms and conditions of any order submitted.